Terms & Conditions

We are a proud Australian company with our head office located in Melbourne, all products are dispatched from this location and 100% genuine. If you have any concerns please contact us at info@wholesalehairandbeauty.com.au

If you are not 100% satisfied with your purchase, you can return your order to us WITHIN 90 DAYS for a store credit - no questions asked.

Just email our customer service team at returns@wholesalehairandbeauty.com.au and our friendly customer service team will help you organise your return. All we ask is the product is unused and the packaging is unopened. Once we receive your products back at our store the we will refund your money.

PLEASE NOTE: for the change of mind the shipping will have to be payed by the buyer plus there will be 10% fee charged for the restocking the product.

PayPal are now offering Free Returns for 8 PayPal orders per year for incurred shipping costs up to $45.

Conditions:

  • Product must be returned, and arrive back in new condition with original box, packaging and contents.
  • On return, your products will be inspected, please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
  • You must contact us before returning anything, and obtain a return authorisation.
  • Return Shipping is at the expense of the customer.
  • 90 day return policy starts from the invoice date of your order.
  • PayPal Free Returns is available for purchases made after 16/03/15
  • PayPal Free Returns is available for up to 8 PayPal orders per year.
  • PayPal Free Returns is available for incurred shipping costs of $45AUD.
  • View full PayPal Free Returns Terms and Conditions here

FAULTY GOODS

The goods under the warranty all have 12 month warranty and can be returned or exchanged within the warranty times.

GOODS LOST IN TRANSIT

The lost in transit will be resend or refunded

GOODS THAT ARE DAMAGED IN TRANSIT

The product will be resend, but need proof send to info@wholesalehairandbeauty.com.au